Privacy Policy

1. Overview

SHYAMERGY Healing Studio ("we", "us", or "our"), operated by Ashmita Khare, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect when you visit our website, book a session, or purchase from our store, and how we use that information.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number / WhatsApp number
• Booking Information: Preferred service, date, time, and session intentions you share
• Purchase Information: Shipping address, order details (payment is processed via UPI/WhatsApp and we do not store card data)
• Communication Records: Messages sent via WhatsApp, email, or our booking form
• Session Notes: Notes from consultations, stored securely and never shared without consent

We also automatically collect certain technical data such as your IP address, browser type, pages visited, and time spent — via standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Confirm and manage your session bookings and product orders
• Send appointment reminders and follow-up resources via email or WhatsApp
• Send our weekly newsletter (only if you have subscribed)
• Improve our website and service offerings
• Respond to your enquiries and provide customer support
• Comply with legal obligations

We will never use your personal information for unsolicited marketing or sell it to third parties for advertising purposes.

4. Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: Trusted tools we use to operate the business (e.g. email platform, analytics) — bound by confidentiality
• Legal Compliance: If required by law, court order, or regulatory authority
• Business Transfer: In the event of a merger or acquisition, you will be notified

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function (e.g. cart state)
• Analytics Cookies: Help us understand how visitors use our site (anonymised)
• Preference Cookies: Remember your settings and choices

You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

6. Data Storage & Security

Your data is stored securely on servers located within India. We implement industry-standard security measures including encryption, access controls, and regular security reviews to protect your information from unauthorised access, disclosure, or destruction.

We retain your personal data only for as long as necessary to provide services and comply with legal obligations — typically no longer than 3 years after your last interaction with us.

7. Your Rights

Under applicable Indian law and international best practices, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at heal@shyamergy.com. We will respond within 30 days.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal data, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. For significant changes, we will notify active clients via email. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: